When Scaling Revealed Process Gaps
Data Allowed Them to Keep Growing
The Challenge
A privately held biotech organization experienced remarkable, profitable growth. However, as they scaled and the market matured, weaknesses in their informal operational system became apparent.
Decisions were reactive and driven by experience. Data collection was ad hoc and fragmented. When investors came calling, leadership struggled to provide precise, reliable answers. Meetings stalled over debates about information accuracy, and by the time data was assembled from desktop spreadsheets and emails, it was often out of date.
Key Problems
Reactive Decision Making
Experience-driven rather than data-driven decisions
Fragmented Data
Ad hoc collection across multiple sources
Investor Scrutiny
Difficulty providing precise, reliable answers quickly
Wrong Partner
Generalist firm didn't understand life sciences
The Solution
Danial Samar, principal analyst at Commercial Operations Partners, brought specialized expertise from his background in science, technical support, sales management, and business operations.
Mapped Operations & Sales Pipelines
Worked hand-in-hand with the team to understand their processes
Determined Valuable Data
Identified what data mattered for decision-making
Improved Accessibility
Made it easier for teams to find the data they needed
Built Technology Infrastructure
Implemented enterprise data warehouse and PowerBI integration
"I don't have to work with IT anymore. We can help ourselves instead of chasing answers."
— Scott, SVP of Finance
The Results
Insights
Moved from gut instinct to data-driven decisions
Source of Truth
Enterprise data warehouse accessible to all
Growth
Leaders could build on what worked
The organization moved from relying on gut instinct to operating on trusted insights. Teams stopped second-guessing reports and started collaborating around shared, accessible, meaningful, and approachable facts. Leaders had the necessary information and tools to build on their success and be more intentional about their future growth.
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